How we handle your information.

Last updated: May 18, 2026

Solenne LLC ("Solenne", "we", "us") operates solenne.business and provides on-demand junk-removal services in Cincinnati, Ohio. This policy explains what we collect, how we use it, and your rights. We aim to use the least information necessary to run our service.

What we collect

When you request a pickup, apply to be an operator, or otherwise interact with Solenne, we collect:

Contact information — name, phone number, email address
Service details — pickup address, ZIP code, scope of work, scheduling preferences, photos you choose to upload
Operator applicant information — service area, company name (optional), a short message about your operation
Basic device data — browser type, IP address, page-load timing — collected automatically by our hosting provider for security and performance

We do not collect financial information directly. Payment, when applicable, is handled by our operators outside of this platform.

How we use it

To route your pickup request to a local operator in your service area
To send booking confirmations, operator assignment notifications, arrival alerts, and reschedule messages via SMS and email
To send operator applicants confirmation and approval messages
To respond to questions or support requests
To improve our service over time

📱 SMS messaging program disclosure (TCPA)

Solenne operates a transactional SMS messaging program for customers and operators in the Cincinnati area. This section is our complete TCPA / CTIA disclosure for that program. By participating in the program, you agree to the terms below.

How you opt in

You provide express written consent to receive transactional SMS from Solenne by doing any of the following:

Submitting your phone number on a booking form at solenne.business/junk-removal or solenne.business/lawn-care
Submitting the operator application form at solenne.business/apply
Initiating an SMS conversation with our customer-care number to request a booking, ask a question, or interact with Sol, our AI booking assistant

Every booking and application form displays a consent notice directly next to the phone-number field; submitting the form is your affirmative agreement to that notice. Consent to receive SMS is not a condition of doing business with Solenne — you may instead call us at (513) 291-3396 or email us at hello@solenne.business.

What messages you'll receive

Booking-request confirmations and tracking links
Quote alerts from your assigned operator
Operator name, arrival window, and contact info once a booking is accepted
Reschedule proposals and confirmation links
Completion notifications and brief follow-up
Conversational responses from Sol when you text us directly
Operator applicants only: review status, approval, and onboarding links

Solenne does not send marketing, promotional, sweepstakes, or unsolicited messages through this program.

Message frequency & cost

Frequency varies based on your activity. A typical customer receives 2–6 messages per booking cycle, plus any SMS conversation you initiate with Sol. Operator applicants receive 1–3 messages during review.

Message and data rates may apply. Your mobile carrier's rates for text messages apply to messages you send and receive. Solenne does not charge for SMS. Contact your mobile carrier for rate plan details.

How to opt out

You can revoke consent and stop receiving SMS at any time. To opt out:

Reply STOP to any Solenne SMS (or any of these synonyms, which we honor: END, QUIT, CANCEL, UNSUBSCRIBE)
Email hello@solenne.business with the phone number you want unsubscribed

After you opt out, you'll receive a single confirmation message and no further texts. You can re-subscribe any time by replying START or by submitting a new booking form.

How to get help

Reply HELP to any Solenne SMS for an automated response containing this contact info, or contact us directly:

Email: hello@solenne.business
Phone: (513) 291-3396
Hours: Monday–Saturday, 7 AM – 7 PM ET

Eligibility

The Solenne SMS program is available only on phone numbers issued by US mobile carriers. You must be at least 18 years old (or have a parent or legal guardian's permission) to consent to receive SMS from us.

Carrier liability & delivery

Solenne is not responsible for delayed or undelivered messages caused by your mobile carrier, network outages, or your device's settings. Wireless carriers are not liable for delayed or undelivered messages.

AI messaging notice

Some SMS replies you receive — particularly those that arrive immediately after you text us — may be generated by Sol, our AI booking assistant. Sol uses OpenAI's language model to understand your message and respond. We do not use your SMS content to train AI models, and message content is retained only as long as needed to operate the booking program. If at any point you'd prefer a human, reply HUMAN or call (513) 291-3396 — a member of our team will respond.

Data sharing for SMS

Your phone number is shared only with our SMS delivery providers (Twilio and Telnyx) and, when a booking is accepted, your assigned operator. We never sell, rent, or share your phone number with third parties for marketing purposes, and we do not use it to send promotional messages from Solenne or anyone else.

Changes to this program

We may update this SMS disclosure from time to time. Material changes (new message categories, new opt-in flows, new providers) will be reflected here, and we'll note a new "Last updated" date at the bottom of this Privacy Policy.

Who we share information with

We share the minimum necessary information with:

Your assigned operator — name, phone, address, scope, and photos, so they can complete the pickup
Service providers we use to run Solenne — Twilio and Telnyx (SMS delivery), Resend (email delivery), OpenAI (powering our Sol AI booking assistant), Cloudinary (photo hosting), Vercel (website hosting), Upstash (data storage). Each of these processes only the data needed to provide its specific function and is contractually bound to confidentiality. Your SMS message content is processed by OpenAI only when you initiate a conversation with Sol; we do not use your data to train AI models.
Legal authorities — only when required by law or to protect rights and safety

We do not sell, rent, or trade your information with anyone for marketing purposes. Ever.

How long we keep it

Booking and operator records are retained for up to 24 months for service history and dispute resolution, then deleted or anonymized. You can request earlier deletion at any time by emailing hello@solenne.business.

Your rights

Access — request a copy of the information we hold about you
Correction — fix anything that's wrong (you can also self-edit your booking from your booking link)
Deletion — request we delete your records
Opt-out — stop SMS by replying STOP; stop emails by clicking unsubscribe or emailing us

Email hello@solenne.business with any of these requests. We respond within 7 business days.

Security

Customer and operator data is stored encrypted at rest with our hosting and database providers. We use HTTPS for all web traffic. No system is perfectly secure, but we use industry-standard practices to protect what you share with us.

Children

Solenne is intended for adults (18+). We do not knowingly collect information from children. If you believe we've collected data from a child, contact us and we'll delete it.

Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be announced on the homepage.

Contact

Solenne LLC
Cincinnati, OH
hello@solenne.business
(844) 222-9848